![[daring-logo-Vn-2-1-2-1-flat-variant.png]] # Our terms 1. **These terms** 1.1  **What these terms cover**. These are the terms and conditions we allow your admission to our training courses. 1.2  **Why you should read them**. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide the training course to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss. 2. **Information about us and how to contact us** 2.1  **Who we are**. We are Daring Futures Ltd a company registered in England and Wales. Our company registration number is 11027095 and our registered office is at 8 Kestrel Close, Stubbington, Fareham, Hampshire, PO14 3LQ. 2.2  **How to contact us**. You can contact us by telephoning our customer service team at +44 7545 262117 or by writing to us at [email protected]. 2.3  **How we may contact you**. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking. 2.4  **"Writing" includes emails**. When we use the words "writing" or "written" in these terms, this includes emails. 3. **Our contract with you** 3.1  **How we will accept your booking**. Our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us. 3.2  **If we cannot accept your booking**. If we cannot accept your booking, we will inform you of this in writing and will not charge you for the training course. This might be of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the training course or because we cannot meet the delivery deadline you have specified. 3.3  **Your ticket code**. You will be assigned a ticket with a ticket code for your booking. It will help us if you can tell us the ticket code whenever you contact us about your booking. 4. **Your rights to make changes**. If you wish to change the training course you have booked a place on please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the training course, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see 7). 5. **Our rights to make changes** 5.1  **Minor changes to the training courses**. We may change the training course: (a)  to reflect changes in relevant laws and regulatory requirements; (b)  to implement minor technical adjustments and improvements, for example, to address a security threat. 5.2  **More significant changes to the training courses and these terms**. In addition, we may make the following changes to the training course, but if we do so, we will notify you. You may then contact us to end the contract within 5 days of our notice to you of such change and receive a refund for any training course paid for but not received: (a)  Change of date of the training course; (b)  Change of the individual providing the training course; or (c)  Change the nature of the training course – i.e. changing the training course from a physical training course to a virtual training course (or vice-versa), or from a public training course to a private training course (or vice-versa). 6. **Providing the training course** 6.1  **When we will provide the training course**. During the booking process, we will let you know when we will provide the training course. If the training course is an ongoing service or subscription, we will also tell you during the booking process when and how you can end the contract. 6.2  **We are not responsible for delays outside our control**. If our supply of the training course is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any training course you have paid for but not received. 6.3  **If you do not allow us access to provide services**. If we are providing the training course at your property and you do not allow us access to your property to provide the training course as arranged (and you do not have a good reason for this), we may charge you additional costs incurred by us as a result. If despite our reasonable efforts, we are unable to contact you or re- arrange access to your property we may end the contract, and 9.2 will apply. 6.4  **What will happen if you do not give the required information to us?** We may need certain information from you so that we can supply the training course to you. If so, this will have to be stated in the description of the training course on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of our asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the training course late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 6.5  **Reasons we may suspend the supply of the training course to you**. We may have to suspend the supply of the training course to: (a)  deal with technical problems or make minor technical changes; (b)  update the training course to reflect changes in relevant laws and regulatory requirements; (c)  make changes to the training course as requested by you or notified by us to you (see 5). 6.6  **Your rights if we suspend the supply of the training course**. We will contact you in advance to tell you if we are suspending the supply of the training course unless the problem is urgent or an emergency. You may contact us to end the contract for a training course if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month and we will refund any sums you have paid in advance for the training course but have not received. 6.7  **We may also suspend the supply of the training course if you do not pay**. If you do not pay us for the training course when you are supposed to (see 11.4), and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend the supply of the training course until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the training course. As well as suspending the training course we can also charge you interest on your overdue payments (see 11.5). 6.8  **Recording the training course**. All unauthorised photography and the recording or transmitting of audio or visual material related to the training course by you is expressly prohibited. You consent to filming and sound recording and photography of the training course, and you consent to the use by us of any such recording or photography anywhere in the world for promotional, marketing and other purposes. 7. **Your rights to end the contract** 7.1 **You can always end your contract with us**. Your rights when you end the contract will depend on the training course you have booked, how we are performing and when you decide to end the contract: (a)  **If the training course is misdescribed you may have a legal right to end the contract** (or get the training re-performed or to get some or all of your money back), see 8; (b)  **If you want to end the contract because of something we have done or have told you we are going to do**, see 7.2; (c) **If you have just changed your mind about the training course**, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this will be subject to whether the training course has already started; (d) **In all other cases** (if we are not at fault and there is no right to change your mind), see clause 7.6. 7.2  **Ending the contract because of something we have done or are going to do**. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately, and we will refund you in full for any training course which has not been provided and you may also be entitled to compensation. The reasons are: (a)  we have told you about an upcoming change to the training course or these terms which you do not agree to (see 5.2); (b)  we have told you about an error in the price or description of the training course you have booked, and you do not wish to proceed; (c)  there is a risk that supply of the training course may be significantly delayed because of events outside our control; (d)  we have suspended supply of the training course for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a period of more than one month; or (e)  you have a legal right to end the contract because of something we have done wrong. 7.3  **Exercising your right to change your mind** (Consumer Contracts Regulations 2013). For most products/services bought online, you have a legal right to change your mind within 14 days and receive a refund. 7.4  **When you don't have the right to change your mind**. You do not have a right to change your mind regarding the training course once this has been started, even if the cancellation period is still running. 7.5  **How long do I have to change my mind**? Once you have booked a place on a training course you have 14 days after the day we email you to confirm we accept your booking. However, once we have started and/or completed the training courses you cannot change your mind, even if the period is still running. If you cancel after we have started the training course, you must pay us for the entirety of the training course. 7.6  **Ending the contract where we are not at fault, and there is no right to change your mind**. Even if we are not at fault and you do not have a right to change your mind (see 7.1), you can still end the contract before it is completed. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately but you will be liable for the full cost of the training course. 8. **How to end the contract with us (including if you have changed your mind)** 8.1  **Tell us you want to end the contract**. To end the contract with us, please let us know by emailing us at [email protected]. Please provide your name, home address, details of the booking and, where available, your phone number and email address. 8.2  **How we will refund you**. Where you are entitled to a refund under these terms, we will refund you the price you paid, or any applicable percentage of the price paid, for the training course by the method you used for payment. However, we may make deductions from the price, as detailed in this agreement. Such deductions will include any admin fees incurred through Stripe in processing the refund. 8.3  **When will your refund be made**? We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then your refund will be made within 14 days of your telling us you have changed your mind. 9. **Our rights to end the contract** 9.1  **We may end the contract if you break it**. We may end the contract with you at any time by writing to you if: (a)  you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due; (b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the training course; or (c)  if applicable, you do not, within a reasonable time, allow us access to your premises to supply the training course. 9.2  **You must compensate us if you break the contract**. If we end the contract in the situations set out in 9.1 we may deduct or charge you reasonable compensation for the net costs we will incur due to your breaking the contract. 9.3  **We may withdraw the training course**. We may write to you to let you know that we will stop providing the training course. We will let you know at least 24 hours in advance of our stopping the supply of the training course and will refund any sums you have paid in advance for the training course which will not be provided. 9.4  **Right to refuse admission**. We, at our sole discretion, reserve the right to refuse admission to or eject from the training course any person, including (without limitation) any person who fails to comply with these terms or who in our opinion represents a security risk, nuisance or annoyance to the running of the training course. 10. **If there is a problem with the training course** 10.1 **How to tell us about problems**. If you have any questions or complaints about the training course, please contact us. You can write to us at [email protected]. Confirmation of Training 10.2 **Your legal rights**. We are legally obliged to supply our services in conformity with this contract. Nothing in these terms will affect your legal rights. 11. **Price and payment** 11.1  **Where to find the price for the training course**. The price of the training course (which is inclusive of VAT) will be the price indicated on the booking pages when you placed your booking. We take all reasonable care to ensure that the price of the training course advised to you is correct. However please see 11.3 for what happens if we discover an error in the price of the training course you book to attend. 11.2  **We will pass on changes in the rate of VAT**. If the rate of VAT changes between your booking date and the date we supply the training course, we will adjust the rate of VAT that you pay, unless you have already paid for the training course in full before the change in the rate of VAT takes effect. 11.3  **What happens if we got the price wrong**? It is always possible that, despite our best efforts, our training courses may be incorrectly priced. We will normally check prices before accepting your booking so that, where the training course's correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the training course's correct price at your booking date is higher than the price stated, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you. 11.4  **When you must pay and how you must pay**. All tickets for our training courses are booked via www.tickettailor.com where payment is taken via Stripe. You must pay for the training course at the time of booking. 11.5  **We can charge interest if you pay late**. If we agree to a different payment schedule other than that detailed in clause 11.4, and you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 11.6  **What to do if you think an invoice is wrong**. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on correctly invoiced sums from the original due date. 12. **Our responsibility for loss or damage suffered by you** 12.1 **Our responsibility for loss**. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen, for example, if you discussed it with us during the sales process. 12.2  **We do not exclude or limit in any way our liability to you where it would be unlawful to do so**. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. 12.3  **When we are liable for damage to your property**. If we provide services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. 12.4  **We are not liable for business losses**. If you use the training courses for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 13. **How we may use your personal information** 13.1 How we may use your personal information. We will only use your personal information as set out in our privacy policy. 14. **Other important terms** 14.1  **We may transfer this agreement to someone else**. We may transfer our rights and obligations under these terms to another organisation. 14.2  **You need our consent to transfer your rights to someone else** (except that you can always transfer our guarantee). You may only transfer your rights or obligations under these terms to another person if we agree to this in writing. 14.3  **Nobody else has any rights under this contract** (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. 14.4  **If a court finds part of this contract illegal, the rest will continue in force**. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that they are unlawful, the remaining paragraphs will remain in full force and effect. 14.5  **Even if we delay enforcing this contract, we can still enforce it later**. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the training course, we can still require you to make the payment at a later date. 14.6 **Which laws apply to this contract and where you may bring legal proceedings**? These terms are governed by English law, and you can bring legal proceedings in respect of the training courses in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the training courses in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the training courses in either the Northern Irish or the English courts.