Common Problems Faced
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Client challenges which have informed our propositions
Shadow IT (managing)
ROI of change
Reduce operating costs
Market (Customers) - ARRR pirate metrics
Retain customers (increase satisfaction, increase customer spend)
Acquire customers (growth, conversion)
Improve product quality / service experience
Talent - Staff
CIO as enabler, not service provider
Alliances (eg Operations) and partnerships (trusted suppliers)
Design and execution
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