Common Problems Faced

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Client challenges which have informed our propositions
Technology	Stability
	Tech debt
	Shadow IT (managing)
	Transaction costs
	ROI of change
	Throughout
Costs	Reduce operating costs
Market (Customers) - ARRR pirate metrics	Retain customers (increase satisfaction, increase customer spend)
	Acquire customers (growth, conversion)
Quality	Improve product quality / service experience
Talent - Staff	Acquisition
	Engagement
	Retention
Cultural	Trust
Structural	Silos
	Flow
Governance	Financial
	Regulatory
	Compliance
Political	Client impact
	CIO as enabler, not service provider
	Alliances (eg Operations) and partnerships (trusted suppliers)
Strategy	Design and execution

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