Product & Service Leadership

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The Team

This team is responsible for the effective design and management of the products and services that supply the enterprise customers with value and includes:

• Players

  • Head of Product -

  • Head of Services -

  • Service Manager -

  • Product Manager -

• Team

  • Product & Service Management

Collectively, this team is responsible for:

• Existing product and service lifecycle management.

• Meeting product performance and service level expectations.

• New product and service innovation and development.

Top 3 Pain Points

1. New Delivery Methods:

   1. Managing virtual teams

   2. Performance (time to market)

   3. Governance & Reporting

   4. Managing virtual teams

   5. Processes

   6. Planning

   7. Quality

2. New Teams and Scaling:

   1. Onboarding talent and mobilising projects efficiently

   2. How to manage interdependencies

   3. How to govern coherently and consistently

   4. How to lead effectively

3. Team Issues:

   1. Teams are emoting at meetings, rather than planning and doing

   2. Folks don’t know how to get back on track since their consciences are tweaked because this emoting ‘feels’ like the right thing to do (treating everyone with respect, giving everyone a voice, etc)

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