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Introduction
An enterprise is a socio-technical system, comprising a collective mindset and operating model.
The Model of Enterprise is a tool for ecology and ecosystem design, studying the science and art of flow:
Information flow - enhancing situational awareness
Authority flow - leadership, execution and collaboration
Value flow - delight
Architecture then is the arrangement of these flows for optimum performance.
Structures
Organising structures can be seen, which also indicate development and maturity:
Individual
Band
Gang
Hierarchy
Functional
Authoritative
Matrix
Services-based
Holocracy
The pain of transformation is necessary, but suffering is optional.
Start-ups are mini service-based organisations.
Diagnostics
How can we tell if an enterprise design is fit for purpose?
Engagement - https://www.gallup.com/workplace/356063/gallup-q12-employee-engagement-survey.aspx
Customer satisfaction
Lead times - https://mauvisoft.com/2020/09/25/five-things-you-need-to-know-about-the-lead-time/
https://hbr.org/2002/03/do-you-have-a-well-designed-organization
Situation awareness
Proxy measure = transaction and coordination cost economics
Client challenges which have informed our propositions | |
|---|---|
Technology | Stability |
Tech debt | |
Shadow IT (managing) | |
Transaction costs | |
ROI of change | |
Throughout | |
Costs | Reduce operating costs |
Market (Customers) - ARRR pirate metrics | Retain customers (increase satisfaction, increase customer spend) |
Acquire customers (growth, conversion) | |
Quality | Improve product quality / service experience |
Talent - Staff | Acquisition |
Engagement | |
Retention | |
Cultural | Trust |
Structural | Silos |
Flow | |
Governance | Financial |
Regulatory | |
Compliance | |
Political | Client impact |
CIO as enabler, not service provider | |
Alliances (eg Operations) and partnerships (trusted suppliers) | |
Strategy | Design and execution |
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